DEAD BATTERY? GIVE US A CALL.

Describe what happens when you try to start

Useful details include whether the dashboard lights come on, whether you hear a click and whether the engine turns over. Share anything you already noticed, such as lights left on or a previous starting problem. Give us the make, model and approximate year so we can confirm whether jump start assistance is appropriate.

A vehicle that will not start does not always have a discharged battery. You can explain the symptoms in plain language. If a jump start does not address the issue, the vehicle may need further diagnosis or a tow.

• Vehicle make, model and approximate year
• What you hear or see when starting
• Where the vehicle is parked
• Any known starting or battery issue

Tell us about access to the vehicle

Share the exact address or parking location, including garage level, entrance instructions or a business name. Mention if the vehicle is in a tight space or if you cannot open it. A locked car and a starting problem can be part of the same call, so make both needs clear when you speak with us.

If you already know where the battery or designated starting points are located, you can mention that information. You do not need to remove covers, connect equipment or attempt a roadside repair to prepare for our arrival.

Understand what a jump start can do

Jump start assistance is a way to help a vehicle start; it is not a battery replacement or a complete electrical diagnosis. If starting problems return, arrange a check with a qualified repair provider. Before the service is arranged, ask about pricing, payment and the current arrival estimate. Tell us about any roadside coverage you plan to use so the payment process can be discussed.